TERMS & CONDITIONS

Please read the following terms and conditions regarding bookings, cancellations and refunds. Policies are subject to change and can be reviewed and implemented at any time.

 Rules and regulations of online booking system

• If any payment is required, booking is only confirmed when you pay in full for your activity at the time of booking. You will receive an email confirmation of your payment and booking. Please ensure we have your correct email details

 Payment

• The customer shall be responsible for the payment and any other charges to do with the booking
• The customer shall not assign or sub-let the right to use the facilities and must only use the facility for the agreed purpose
• Full payment will be taken at the time of booking for all activities via major credit cards or debit cards

Cancellation of booking by customer/ Refund policy

• Tickets are non-refundable for all activities including the Waterpark and Play area and may not be sold to any third party but we will make every effort to transfer the booking if sufficient notice is given.
• Sufficient notice is 24 hours prior to the start of the event or session.
• If you need to cancel or move your event or session due to the need to self isolate, proof of requirment to isolate will need to be shown.

Cancellation of booking by centre / Refund policy

• The LC reserves the right to refuse or cancel any booking should centre rules not be adhered to or the safety of staff and customers is put at risk.
• Customers who book and pay online will be offered to be transferred to a different time and day but if this is not suitable than they will entitled to a full refund of bookings cancelled by the centre. The payment will be refunded direct to the credit or debit card through Reception at the LC. 
• The centre will not be liable for any other expenditure incurred or loss sustained by the customer arising from the booking online or cancellation.

 Data Protection Act

• Click here for our full privacy policy including our data protection Act 

 

Company Name: LC Swansea 

Site Address: LC Swansea Oystermouth Road Swansea, SA1 3ST

Legal Company Name: WEALDEN LEISURE LIMITED

Legal Company Number: IP29336R 

Legal Company Address: The Paddock, 1 - 6 Carriers Way, East Hoathly. BN8 6AG

Phone: 01792466500

Email: lcswansea.enquiries@freedom-leisure.co.uk